Return & Refund Policy
Your Satisfaction Matters
At SPESH India, we are committed to providing you with high-quality products and a delightful shopping experience. If you are not completely satisfied with your purchase, we are here to help.
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1
Eligibility for Returns
You can request a return within 7 days of receiving your order if the product is:
- Damaged during delivery
- Defective or expired
- Incorrect product received
- Not as per your order
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2
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Opened or used products
- Food & beverage items with broken seals
- Products nearing expiry (within 30 days)
- Items purchased during special sale or clearance
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3
How to Request a Return
To initiate a return, please contact our customer support team with:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
Our team will review your request and guide you through the next steps.
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4
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval of your refund. If approved:
- Refunds will be processed to your original payment method within 5–7 business days.
- The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
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5
Return Shipping
If the return is due to our error (damaged, defective or incorrect product), we will arrange a free pick-up and cover the return shipping cost. For other cases, the return shipping cost may be borne by the customer.
Return & Refund Process
- 1. Raise RequestContact our support team within 7 days
- 2. Share DetailsProvide order number and product photos
- 3. Pick-up / ReturnWe arrange pick-up (if eligible)
- 4. InspectionWe inspect the product at our facility
- 5. RefundProcessed within 5–7 business days
Frequently Asked Questions
How long do I have to return a product?
You can request a return within 7 days of receiving your order.
When will I receive my refund?
Approved refunds are processed to your original payment method within 5–7 business days.
What items are not eligible for return?
Opened or used products, items with broken seals and products bought on clearance.
Do you offer an exchange instead of a refund?
Yes, for damaged or incorrect items we can send a replacement.
Who will bear the return shipping cost?
If the return is due to our error we cover it; otherwise the customer bears the cost.
How will I know if my return has been approved?
We will email you and update the status in My Account.