Cancellation Policy
Simple, Transparent and Fair
We understand that plans can change. Our cancellation policy is designed to be simple and transparent, so you know exactly what to expect when you need to cancel an order.
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1
When Can You Cancel an Order?
You can cancel your order within 2 hours of placing it, provided the order has not yet been processed or shipped. Once the order is processed or shipped, it cannot be cancelled.
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2
How to Cancel an Order?
You can request a cancellation through:
- Your account orders section
- Contacting our customer support
- WhatsApp or email with your order details
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3
Order Cancellation Status
Once we receive your request, we will check the status of your order and confirm whether it can be cancelled. If cancellation is possible, you will receive a confirmation email or message within 2–4 hours.
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4
Refund for Cancelled Orders
If your order is successfully cancelled, the refund (if applicable) will be processed to your original payment method within 5–7 business days.
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5
Orders That Cannot Be Cancelled
Orders that have already been processed, packed, or shipped cannot be cancelled. In such cases, you may refer to our Return & Refund Policy for further options.
Frequently Asked Questions
How long do I have to cancel my order?
You can cancel your order within 2 hours of placing it, provided it has not been processed or shipped.
Will I get a full refund if I cancel my order?
Yes, successfully cancelled prepaid orders are refunded in full.
Can I cancel a part of my order?
Please contact support — partial cancellations are possible before the order is processed.
What if my order is already shipped?
Shipped orders cannot be cancelled; you can request a return after delivery.
How will I know if my cancellation is confirmed?
You will receive a confirmation email/message and see the status in My Account.
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